Shipping policy

Shipping Policy

Last updated: February 2026

At House of Paws, we are committed to delivering your order safely and efficiently. Please review our shipping information below.

Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).

  • Once your order has been processed, you will receive a confirmation email with tracking details (where available).

Shipping Destinations

We currently ship to:

  • United Kingdom

  • European Union

  • International destinations (availability may vary)

If your location is not available at checkout, please contact us before placing your order.

Delivery Times

Estimated delivery times begin after order processing:

  • United Kingdom: 5–9 business days

  • European Union: 7–10 business days

  • International: 7-10 business days

Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or peak periods.

Shipping Costs

Shipping costs include:

  • United Kingdom- £6.99

  • Europe- £10
  • International- £20
  • Any applicable shipping fees will be shown before you complete your purchase.

Tracking Information

  • Tracking details will be provided once your order has been dispatched.

  • Some international or low-cost shipping methods may offer limited tracking updates.

Customs, Duties & Taxes

  • International orders may be subject to customs duties or import taxes depending on your country.

  • These charges are the responsibility of the customer and are not included in the item price or shipping cost.

Delays & Lost Packages

  • While we do our best to ensure timely delivery, delays may occur outside of our control.

  • If your order has not arrived within the estimated delivery timeframe, please contact us and we will assist you promptly.

Incorrect Address

  • Please ensure your shipping address is correct at checkout.

  • We are not responsible for orders delivered to incorrectly provided addresses.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Email: houseofpawsltd@outlook.com
Phone: 07518237128
Address: 2 Ancroft Street, Manchester, M15 5JW, GB